Frequently asked questions

1. What is a saree?

A saree is a traditional Indian garment that consists of a long piece of fabric draped around the body. It is typically worn with a blouse and petticoat.

2. Are your sarees handmade?

Yes, all our sarees are handmade with great care and attention to detail. Our skilled artisans hand-paint intricate designs on fabric, creating unique and exquisite pieces.

3. What is organza fabric?

Organza is a lightweight and sheer fabric that is commonly used in sarees. It has a crisp texture and a subtle sheen, which adds to the elegance of the garment.

4. How do I care for my hand-painted organza saree?

To ensure the longevity of your hand-painted organza saree, we recommend dry cleaning only. Avoid exposing the saree to direct sunlight for extended periods of time and store it in a cool, dry place.

5. Can I customize the design of my saree?

Yes, we offer customization options for our sarees. Please contact our customer support team to discuss your requirements and we will do our best to accommodate your request.

6. What is the shipping time for sarees?

The shipping time for sarees may vary depending on your location. Once your order is placed, we will provide you with an estimated delivery date of 15-20 days. Please note that international orders may take longer to arrive due to customs clearance procedures.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping.

8. What is your return policy?

We accept returns within 7 days of delivery for unused and undamaged sarees. Please refer to our Returns Policy for more information on the return process and eligibility.

9. How can I contact your customer support?

You can reach our customer support team by emailing at dwarakacollective@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 48 hours.

10. Do you have a physical store where I can see the sarees in person?

Currently, we operate exclusively online and do not have a physical store. However, we provide detailed product descriptions and high-quality images to help you make an informed decision. If you have any specific questions about a saree, please don't hesitate to reach out to our customer support team.